/home/dave/résumé

Objective

To get a position as a Web Developer to develop efficient web applications, transforming the internal and external customer experience in a very positive way.

Computer Skills

• Currently maintaining 3 web sites, 2 of which are PHP driven
• Developed, maintatined, and supported web based tools at work utilizing XML/XSLT/CSS/XHTML/Javascript techologies
• Strictly adheres to W3C standards
• Maintains large home network with 3 linux servers and various Windows client machines, keeps services on network (Apache, MySQL, PHP, SSH, FTP, Telnet, etc.)
• Upgraded/Replaced PC's and Installed software to be able to connect with an existing network
• Repaired 10+ PC's for various clients, both hardware/software aspects of repairing
• Well versed in all versions of Microsoft® Office, and Windows® Operating Systems, as well as Linux (Slackware user primarily, exposure to Debian, Mandrake, Redhat, SuSe, Ubuntu)
• Competed in 2003 AITP National Collegiate Conference in COBOL and Visual Basic during my first semester at FVTC
• Helped design Microsoft® Access Database to be integrated with website for online employee review process
• Developed Visual Basic Application to automatically connect with an AS400 and import tables into an Access database
• Used POS terminal to facilitate transactions, look up customer information, and learned how to perform inventory adjustments
• Ability to learn quickly and has a burning passion to learn as much as possible

Communication Skills

• Over the phone, is able to discover a customer's needs, and take care of various concerns.
• Addressed issues in merchandising department at Circuit City and helped plan with some of my co-workers to ways to resolve them
• Transformed product layout in a retail setting to integrate different department in a valiant attempt to improve customer service
• Demonstrated various products for customers to teach them how it works and how the product will improve various situations
• Addressed new ideas at AITP meetings to motivate students to learn more about the exiting field of information technology

Organizational/Management Skills

• Supported 100+ users on web-based tool, and keeps track of all user feedback, with prompt response to the user
• Trained 20+ crew members at fast food restaurant and motivated them to complete tasks the right way
• Supervised night shifts with 4 crew members and dinner shifts with 6-7 crew members alone
• Tendered out transactions, handling large amounts of cash, credit cards, and checks
• Closed out shift by counting out revenue in all drawers in store and computed daily deposit based on daily budget of $1000
• Optimized paper route by tailoring it to reduce travel time and still be able to deliver in a timely manner

Experience

• High-Speed Internet Specialist, Full-Time - Charter Communications - Fond Du Lac, WI, September 2004 to Present Day
  • Performed efficient and effective troubleshooting with customers to re-establish a lost connection
  • Cross-trained to be able to fix other customer concerns, such as Cable TV related issues, or some billing issues
  • Develops and maintains Web-based tools to increase employee productivity
• Sanitation Worker/Flex Pack Line Worker, Full-Time - Sturm Foods - Manawa, WI, February 2004 to June 2004
  • Cleaned out large assembly lines and blenders
  • Worked extensively with acids and bases to clean and sanitize according to national standards
  • Discovered more efficient ways do perform job duties in order to reduce stress levels and work on the line as a team
• Product Specialist, Part-Time - Circuit City - Appleton, WI, November 2002 to February 2004
  • Resolved customer dilemmas by selling not only a product, but a series of products that would integrate into a solution
  • Maintained department by organizing products on shelves to look presentable, and kept department cleanliness
  • Self motivated to be customer-focused
• Crew Leader, Part-Time - Burger King - New London, WI, November 1999 to February 2002
  • Prepared orders for customers, both drive-thru and counter service
  • Resolved customer issues involving incorrect orders placed or employee mistakes in a friendly and timely manner
  • Supervised many shifts alone, dinner shift and late night shift, with anywhere from 4-7 employees to manage

Education

Fox Valley Technical College (FVTC) - Appleton, WI, Fall 2002 to Present Day

• Major in Computer Information Systems - Programmer Analyst
• Specialize in PC Programming/Web Development
• Associates Degree expected 2007
• Former Member of AITP (Association of IT Professionals)